Privacy Policy
Effective Date: 25 January 2025
1. Our Commitment to Your Privacy
At Quarta Energy, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
We are fully compliant with the UK Information Commissioner’s Office (ICO) data protection regulations and hold an official Data Protection Registration Certificate. This ensures that we handle your personal data in accordance with GDPR and UK data protection laws.
2. What Data We Collect
We may collect and process the following personal data:
- Personal Identifiable Information (PII): Name, email address, phone number (when voluntarily submitted).
- Energy Usage Data: To provide and optimize our energy management services.
- Technical Information: IP address, browser type, and usage data through cookies.
3. How We Use Your Data
We process your data for the following purposes:
- To provide and improve our energy management services.
- To communicate important updates about our products.
- To personalize your experience and offer relevant recommendations.
- To comply with legal obligations, prevent fraud, and ensure security.
4. Legal Basis for Processing (GDPR Compliance)
We process your data based on:
- Consent: When you opt in for marketing communications or cookies.
- Contractual Obligation: When using our services.
- Legitimate Interest: For analytics, service improvements, and fraud prevention.
5. Data Sharing & Third Parties
We never sell your data. However, we may share it with trusted service providers to operate and improve our services, including:
- Cloud storage providers (e.g., Microsoft Azure for data processing).
- Payment processors (if applicable).
- Analytics services (Google Analytics or similar, for insights).
All third parties comply with GDPR and have signed Data Processing Agreements (DPA) with us.
6. Your Rights Under GDPR & ICO Regulations
As a UK ICO-registered company, you have full control over your personal data and can:
- Access a copy of your data.
- Correct inaccurate or incomplete data.
- Request deletion (“Right to be forgotten”).
- Withdraw consent for marketing communications at any time.
- Restrict processing under certain circumstances.
To exercise your rights, contact us at support@quarta.energy. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
7. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. If you request deletion, we will erase your data unless retention is legally required.
8. Security Measures
We implement strong security measures to protect your data, including:
- Encryption for stored and transmitted data.
- Access controls to prevent unauthorized access.
- Regular security audits to maintain high protection standards.
9. Cookies & Tracking
Our website uses cookies to enhance your experience. These include:
- Essential cookies (needed for functionality).
- Analytics cookies (optional, for service improvements).
You can manage your cookie preferences via your browser settings or our cookie banner.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
For any privacy-related inquiries, you can reach us at:
Email: support@quarta.energy
Address: 71-75 SHELTON STREET, LONDON, WC2H 9JQ
ICO Registration Number: ZB857250